Outbound Fax




Operational

Inbound Fax




Operational

Email-to-Fax




Operational

Fax-to-Email




Operational

Web API




Operational

Customer Portal




Operational

1

Upcoming Maintenances

2

Incidents Last 30 Days

0

Maintenances Last 30 Days

Scheduled Maintenance

Network MaintenancePlanned Maintenance

Schedule

September 4, 2026 9:00PM - 11:59PM EDT

Components

Outbound Fax, Inbound Fax, Email-to-Fax, Fax-to-Email, Web API, Customer Portal

Locations

US East, US West

Description

Slingshot will be conducting maintenance on key network infrastructure. No downtime is anticipated, but very limited and momentary connectivity disruptions may be encountered. Notice will be sent when the work is completed. For planning purposes, Slingshot endeavors to provide several days of advanced notice on maintenance activities whenever possible. Please do not hesitate to contact us with any questions (techsupport@slingshot-tech.com).

History (Last 30 days)

Service NotificationOperational

Incident Status

Operational


Components

Outbound Fax, Inbound Fax, Email-to-Fax, Fax-to-Email, Web API, Customer Portal


Locations

US East, US West



August 14, 2026 1:53PM EDT
INVESTIGATING

We are currently investigating a performance issue affecting one of our datacenters. As a precaution, we have taken the affected datacenter offline and traffic is being handled by our other locations. We will continue to monitor the environment and provide additional updates as needed. Thank you for your patience.

August 14, 2026 3:34PM EDT
MONITORING

We have identified an upstream ISP issue that may have contributed to the connectivity issues observed earlier today. Traffic has been rerouted around the affected network path. Services remained stable throughout this event, and we will continue to monitor the environment.

August 15, 2026 7:37PM EDT
MONITORING

We have received an update from our ISP indicating that the underlying issue has been resolved and network conditions have returned to normal. As a precaution, traffic will continue to be routed around the affected network path through the weekend while stability is monitored. Services have remained stable, and we will continue monitoring the situation. We will provide additional updates if necessary.

August 17, 2026 4:33PM EDT
RESOLVED

The previously reported network issue has been fully resolved, and network conditions have remained stable throughout the monitoring period. Normal routing has been restored, and no further issues have been observed. We are closing this incident at this time. Thank you for your patience.
Possible Service IssueDegraded Performance

Incident Status

Degraded Performance


Components

Outbound Fax, Inbound Fax, Email-to-Fax, Fax-to-Email, Web API, Customer Portal


Locations

US West



July 29, 2026 1:53PM EDT
INVESTIGATING

Slingshot has identified a network anomaly that may be impacting customer services. We have our engineers investigating the issue. We will continue working on this and will send updates as they are received and needed for this event.

July 29, 2026 2:12PM EDT
IDENTIFIED

Network engineers have identified and resolved an issue affecting one of our three datacenters. Services are currently recovering, and normal operation is being restored. Because the issue was isolated to a single datacenter, a subset of inbound and outbound faxes may experience temporary processing delays. Telephony (fax tone) was not impacted at any time. We will continue to monitor and will provide a final update once all services have fully recovered and normal operation has been restored.

July 29, 2026 2:36PM EDT
MONITORING

Recovery is complete, and all services have returned to normal operation. We will continue to closely monitor the environment for the remainder of the day to ensure continued stability. If you have any questions or concerns, please contact our Technical Support team at techsupport@slingshot-tech.com. Thank you for your patience.

July 30, 2026 2:52PM EDT
RESOLVED

All services are operating normally. If you have any questions or concerns, please contact our Technical Support team at techsupport@slingshot-tech.com.